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Frequently Asked Questions

Common questions about trading, account management, and security on ICEx.

How do I verify my institutional account?

Institutional verification requires submission of corporate documents including Certificate of Incorporation, Memorandum of Association, and identity verification for all Ultimate Beneficial Owners (UBOs). The process typically takes 3-5 business days.

ICEx offers a tiered fee structure based on 30-day trading volume. High-volume traders can qualify for fees as low as 0.02% maker and 0.04% taker. Contact our institutional sales team for custom fee schedules

Yes, assets held in our cold storage facilities are insured against theft and loss. We maintain comprehensive insurance policies with top-tier global underwriters to ensure maximum protection for client funds.